ITIL Foundation Certification: How Can This Help Your Business Workflow?

Formerly referred to as the IT Infrastructure Library, ITIL is an established set of practices that provide a structured framework that supports IT service management. It concentrates on supporting IT services that a business requires. Trademarked by AXELOS, ITIL addresses processes that are related to the service operation, transition, service design and strategy.

These processes ensure the continuous improvement of services. ITIL also acts as the governing agent in the IT industry, and it is able to map the entire business chain from the customer needs to continuous service improvement.

How Having Certified Employees will help your Business

Sharper Skillset

The ITIL v3 certification is subdivided into five levels that exhibit different levels of specialization.

Level 1: ITIL Foundation

This is the entry-level certification where your employees will familiarize themselves with some of the general concepts of ITIL. They will also gain general knowledge that is vital for ITIL service delivery.

Level 2: ITIL Practitioner

This new certification that was created in the year 2016. It focuses on how to get started by adapting and implementing the ITIL framework in everyday scenarios.

Level 3: ITIL Intermediate

This level has several modules that illustrate the renewed methods to ITSM by going deeper than the previous levels. This general level certification will prepare your employees for different IT roles.

Level 4: ITIL Expert

This ITIL level takes a high-level approach to this certification. It is also generally considered as a highly valued certification for the best ITIL certification.

Level 5: ITIL Master

This final certification level demonstrates comprehensive knowledge of ITIL practices, techniques, and methods. This level of certification will transform your employees into the best and most valuable in their field of expertise.

Acquiring any of these certifications will increase your employees’ skillset and enable them to grasp how ITIL is implemented and managed across IT infrastructures. This newfound ITIL knowledge will also enable your employees to become more confident in their roles.

Improves Efficiency

Your ITIL certified employees will be able to automate standard tasks and employ the best practices to ITSM processes. They will also improve efficiency by creating metrics for different processes and tasks.

Minimizes Disruption in IT Services

Any disruption in your business is detrimental to your business. However, your ITIL certified employees will ensure alternative service options are available to ease the impact of any business outages.

Reduces IT Security Exposure

Exposure to your IT security will directly influence your business revenues and it may threaten your organizations’ reputation. ITIL certification will equip your employees with IT security management knowledge. Such employees can deploy some countermeasures that will help reduce exposure to IT security threats.

Improves Business Capability

Certified employees within your business will understand and share a common ITSM language. Therefore, there are fewer lapses in deliverables and this will allow your business to improve its capabilities.

Benefits of Formal Education When Training your Employees

In this competitive business era, the greatest danger to your business is becoming stagnant because of failing to adapt to the ever-changing technology or adjusting to new challenges. You should strive to make your business a learning organization that is committed to constantly learning, developing and improving. Consider formal ITIL employee training because:

Formal Learning can be Easily Measured

For a very long time, formal training has been valued as that best source of learning. Although some have questioned its effectiveness, others have also questioned the effectiveness of informal training. However, if you weigh between formal and informal training, you will discover formal training is more suitable because you can easily measure it.

Formal Training can be integrated with Performance

How can you tell if training was effective? While some employees may understand everything they learn, others will spend their time doodling. At this point, performance management should be applied in a measurable way to prove that the training was worth it.

Formal Training Programs are Competitive

Most formal training programs are quite structured and they have a developed teaching content. Structured formal training is more suitable for your company because you will determine the standards of what will be presented, and there is consistency in material throughout your business.

Formal Training Allows Feedback from other Colleagues

Through formal training, you can open a channel of feedback between employees who expect to receive training and those applying what they have learned, and you can determine whether to provide further training. Through feedback surveys, your managers can find out if employees have understood their training and if they are ready to use it in their work.

ITIL certification is the most acknowledged entry-level certification for IT professionals. Transform your IT employees to qualified experts that can deliver effective services with the ITIL Certification. Connect with Infotec today to learn more about this training program.

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About the Author

Infotec is a nationally recognized leader empowering customers with world-class information technology training and certification. Infotec not only provides training classes, but creates solutions for clients, helping them instill efficiency while meeting certification requirements.