Problem Solving And Decision Making For High Performers

Course Schedule:

Problem Solving And Decision Making For High Performers is scheduled for the following dates and times:

Start DateEnd DateStart TimeLocation
May 31 2017 May 31 2017 8:00 AMVirginia Beach
Jun 30 2017 Jun 30 2017 8:00 AMNewport News
Jul 5 2017 Jul 5 2017 8:00 AMVirginia Beach
Oct 10 2017 Oct 10 2017 8:00 AMVirginia Beach
Dec 5 2017 Dec 5 2017 8:00 AMNewport News


Many of us spend most of our productive hours solving problems and making decisions. If we are to solve problems and make sound and tactical decisions we must learn how to identify and break out of restrictive mind-sets and give full, serious consideration to alternative solutions. Problem Solving focuses on the cause of a problem and on correcting it, while Decision Making focuses on a specific issue to be resolved. In either case, one must gather information and data to determine the cause or nature of the problem or issue. Additionally, using a combination of several methods, one must consider alternative options for resolving the problem and evaluate alternative outcomes or consequences of the chosen solution or decision. In this course we will explore ways of organizing and structuring our analysis of problems in order to gain the necessary knowledge to make a rational decision.


After completing this course, students will be able to:

  • Describe the four types of decision making
  • Define a Decision Making Framework by discussing the Five Phases
  • Understand the role of the Decision Maker (or Team Leader)
  • Understand the process of identifying and defining problems
  • Craft a Problem Statement
  • Specify a decision objective
  • Work with problem owners and stakeholders
  • Consider the problem context by creating an Influence Diagram
  • Define the problem boundaries
  • Evaluate criteria
  • Define three types of problem analysis methods
  • Identify and manage risks and uncertainty
  • Examine alternatives
  • Discuss Modeling and alternatives
  • Review information from the Definition Phase and the Analysis Phase in the Decision Phase
  • Determine a reconciliation strategy in the Reconciliation Phase
  • Negotiate strategy
  • Develop implementation plan for the solution
  • Verify implementation

Course Content

read more

Contact Us Today! 800.720.9185

  • Course Code: HP:PS&DS
  • Course Length: 1 DAY
  • Delivery Method: Instructor Led