ITIL v4 Foundations

Course Schedule:

ITIL v4 Foundations is scheduled for the following dates and times:

Start DateEnd DateStart TimeLocation
MAR 4 2024MAR 5 202408:00 AMNewport News
APR 3 2024APR 5 202408:00 AMNewport News
JUN 12 2024JUN 14 202408:00 AMVirginia Beach
JUL 8 2024JUL 10 202408:00 AMNewport News
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Overview

ITIL is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

This course is accredited by PeopleCert. The use of these materials assumes delivery by a properly accredited trainer through an appropriately certified training organization. For further details on the process and requirements for accreditation, please contact your Logical Operations account manager.

Objectives

In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach. You will:

  • Define ITIL and its key concepts.
  • Identify the components of the ITIL framework.
  • Analyze the ITIL guiding principles.
  • Identify the components and functions of the ITIL Service Value System (SVS).
  • Analyze the key ITIL management practices.
  • Define the general, service, and technical management practices of ITIL.

Course Content

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