ITIL v4 Foundations
Course Schedule:
ITIL v4 Foundations is scheduled for the following dates and times:
| Start Date | End Date | Start Time | Location |
|---|---|---|---|
| SEP 11 2024 | SEP 13 2024 | 08:00 AM | Virginia Beach |
| NOV 6 2024 | NOV 8 2024 | 08:00 AM | Newport News |
Overview
ITIL is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
This course is accredited by PeopleCert. The use of these materials assumes delivery by a properly accredited trainer through an appropriately certified training organization. For further details on the process and requirements for accreditation, please contact your Logical Operations account manager.
This course is accredited by PeopleCert. The use of these materials assumes delivery by a properly accredited trainer through an appropriately certified training organization. For further details on the process and requirements for accreditation, please contact your Logical Operations account manager.
Objectives
In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach. You will:
- Define ITIL and its key concepts.
- Identify the components of the ITIL framework.
- Analyze the ITIL guiding principles.
- Identify the components and functions of the ITIL Service Value System (SVS).
- Analyze the key ITIL management practices.
- Define the general, service, and technical management practices of ITIL.