In the workplace, it can sometimes be difficult for colleagues to maintain a professional composure. While this usually manifests as small annoyances and petty disagreements, workplace conflicts can turn into much bigger problems. Workplace conflict resolution experts at the University of Oklahoma estimate that managers spend at least 25% of their working hours attempting to resolve issues between coworkers.
Good communication skills, both oral and written, are essential to the effective operation of a business. So often these days, managers themselves may be deficient in knowing how to foster good communication among team members. Public-facing employees may also lack good communication skills when dealing with clients.
Critical thinking skills are an important part of business as problems will always crop up and there will be a need for creative solutions. Critical thinking in a business setting can help employees better understand how to think outside of the proverbial box and make good decisions regarding what has to be done to get the job done. Let's take a look at what your employees could learn through a formal course on critical thinking.
Workplace conflict is an inevitable aspect of workplace culture. Whenever people of different backgrounds and working styles are brought together, there is likely to be some friction. The good news is that not all conflict is bad and some is actually good for a company.
When most people think of storytelling, they think of children listening to fairy tales before bedtime, or of teenagers swapping scary stories around a campfire. There isn't anything about storytelling that relates to business ... or is there?
Public speaking is about building connections. Whether it is a sales pitch or a training session, conveying the message effectively is the key to engagement, education, and motivation. An impeccable knowledge of the products, tools, and industry jargon means little if you don't have the ability to deliver the message to the audience. Learning the art of public speaking will give you an advantage over the competition and help you build connections that can take your business to the highest heights.
Whether you run a software development firm or a high-tech call center operation, your team define the terms of your success. Technical qualifications, experience, and talent are ineffective when group dynamics aren’t strong. People skills bridge the gaps between job ability and process sharing to ensure your team achieves its goals.
But what are people skills? Aren't they innate and can't be learned? How could training possibly help employees?
Customer care plays a major role in the success of a business. It involves looking after customers to best ensure a delightful interaction and satisfaction with a business as well as its goods, services, and brand. Instead of just making a sale, good customer care ensures that customers are cared for, their needs are listened to, and they get help in finding the right solution.
Setting goals is a key practice that gives both long-term vision and short-term motivation. While there are many varied forms of goals, it is key to have something to aim for. Goals help one acquire knowledge and helps them organize their time and resources so that they can make the most out of their life.